Mystery shopping reports are what help companies decide how […]Mystery shopping requires neutrality when it comes to creating and submitting reports to make sure you are doing the best job possible for your mystery shopping client. Most of the Shoppers with whom we contract, do mystery shopping part-time while working on other projects (including performing shops for other mystery shopping companies). 1 follower 1 connection. 2. They also ranked on the PROFIT100 list as one of the fastest-growing companies in Canada. Customer-Focused Companies: Higher Profits and Happier Customers “To enhance the client experience, it's essential to evaluate every interaction the customer has with your company”, says Snigdha Patel, a Customer Service Researcher with REVE Chat. (1888PressRelease) December 03, 2016 - Fajardo, Puerto Rico - The palm trees were swaying in the background and the surf was rolling in - all a perfect setting for Angela Megasko, CEO of Market Viewpoint, LLC, the premier mystery shopping company, to accept the trade organization, MSPA-NA's,. Whether you represent a startup or a multinational corporation, we are committed to providing the same level of dedication, creativity, and results to help you achieve your goals in the rapidly evolving digital landscape. We ask the right questions to get the answers your specific business needs. Brought to you by SurfMerchants -- the people who created SASSIE, the premier mystery shopping software -- JobSlinger Plus can link to your SASSIE accounts and give you access to more shops with less work!Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. The latest Tweets from KINGSTON FINCEL (@FincelLzoch). Here at Douglas Stafford, we provide various mystery shopping services, from video mystery shopping to customer satisfaction surveys, to ensure your customers are receiving the best possible service. Founded in 1986, BestMark is one of the oldest and largest companies in mystery shopping. #4 – Secret Shopper. Here’s a list of Mystery Shopping Canada Companies: 1. Use the information on social media as a guideline for how to approach your shopping visit strategically. Understanding products/services from the customer's perspective. The Brandt Group specializes in business profit enhancement in Ohio using mystery shoppers. Real-time assessment of customer interactions. 1,699,123: Worldclips. We are continually expanding in Atlantic City and the surrounding area to. Client Login;. The behind the scenes activity at any mystery shopping company is intense. 2560 Garden Road, Suite 105. Successfully assisting clients in every customer-focused industry for over 30 years. Preferred Investigation, LLC | 22 followers on LinkedIn. Received letter and a cashier's check to be a Mystery or Secret Shopper as a part-time job from Premier Group, Inc using SunTrust Bank Logo. See BBB rating, reviews, complaints, & more. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. What it really is, however, is a form of market research that has far reaching effects on. “By far the best mystery shopping company I've ever worked with. We offer completely customized mystery shopping services, objective and insightful inspections, to help your team achieve your vision of success. As a. Inquire about our telephone mystery shopping services and let us help you increase customer satisfaction, customer retention rates and your overall sales efforts. When secret shoppers become more effective in every task, more companies will want to implement their solutions, and as a result, the shopping experience will become more pleasant for all. Before you know it, the bank will declare the check or money order as counterfeit and you’ll be on the hook for any money withdrawn from your account or wired to scammers. We provide this service in. Hours: 8-5pm. Let's get in touch. If you have to pay an upfront fee to become a mystery shopper, that’s always a scam. As an Independent Contractor (IC) mystery shopper, you play a pivotal role in providing valuable information to our clients, while also making a significant impact on the customer experience journey. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. Shopping income for the contractor normally run from $8. Premier Service is a leading and reputable mystery shopping company in Canada, established in 1991. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. Profile; 14 posts; December 12, 2011 01:02PM. Join Starter Story. com Got a text offering $400 to Secret Shop in my area for Money Gram evaluation Yucaipa California Service and sales consultants since 1991. Listing of Mystery Shopping Companies. A leading mystery shopper company for many years. 4. 1. They partner with large and small businesses you’ll get plenty of variety with your assignments. Minneapolis, MN 55427. Mystery Shop for contact. 1. Mystery shoppers are independent contractors and self-employed. Lost account? Forgotten info? Other general problems? Contact us and we will quickly get back to you about your account. Others are making the decision to change mystery shopping companies but whether you are adding or changing, the fact remains the same; this can be a daunting task. Mechanical Engineering. AAMERCH. 2560 Garden Road, Suite 105 Monterey, CA 93940 Phone (800) 314-1833Anaheim mystery shopping service for 25 years, improving frontline sales, service, and safety using video, phone, written reports, and customer surveys. (Note: I get a lot of questions about how to know if a mystery shopping company is real. Established in 2017, Preferred Investigation is set to be Las Vegas’ premier mystery shopping company. Blog . They're usually $30 or $40 dollars for the job versus the usual $25. They were researching the company and found my post about mystery shopping scams, saw the company they were working with on my list of OK companies, but still felt suspicious. Mystery Shop for us. 620 Mendelssohn Ave N. The Rise of the. RECOMMENDATION ON :The Premier Mystery Shopping Company. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. In those twenty years, the way we do business – and the way YOU do business – has changed tremendously. Alta360 Research. Judi Hess 9y . +1 (561) 750-2240 0 0. What do you think? Indeed. How to protect yourself from this scam. mysterious. $60,000 per year. From global enterprises to local businesses, our user-friendly platform generates relevant insights that cannot be underestimated. Here at Douglas Stafford, we provide various mystery shopping services, from video mystery shopping to customer satisfaction surveys, to ensure your customers are receiving the best possible service. Qualifications aren’t strict for most mystery shopping companies, which makes it a great part-time job option for students, work-at-home parents, or people who have a full-time. mspc@gmail. Search Reviews. 00, but sometimes a shop with an urgent deadline brings in $25. $250 per hour. From video, written, phone, and online mystery shopping to manufacturer and competitive. You can literally feel the rush, and people can become so exhausted that they become more demanding. With recorded telephone mystery shopping reports, you can hear what your employees are saying to the customer. 785-532-7722 800-865-6143 helpdesk@k-state. Our services are available as recorded phone calls or non-recorded. Utilize social media networks to find reliable mystery shopping companies and widen your reach. If you encounter a scammer impersonating a mystery shopping company, please help to stop them by reporting to the following agencies: If you have received a check in the. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. There's a lot to be done in order to get you the information you need to make critical decisions for your company. Mystery shopping is a tool that is basically used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service or compliance with regulation, or to gather specific information about products. Pros. What do you think? Indeed. Updated May 21, 2019. 3) Get the name of the employee who assisted you, or your shop will not be valid. Some of these companies work in more than 150 Countries, they are reputed and established brands in the mystery shopping Industry. Vocalabs (merged with Service800) Yardi Matrix. Premier Service. comShe’d invited her online customers for a special weekend of shopping and fun, and had issued invitations months earlier, even arranging for hotel and restaurant discounts, offering those merchants discount vouchers for her business in return. Steps to Starting a Mystery Shopping Business 1. We are continually expanding Atlanta mystery shopping and in the. Car Wash: Car Wash Secret Shopping, Sales and Service Mystery. 00 per hour. ARC Consulting. Mystery Shopping Services in South Carolina. With Grace Hill you can combine best-in-class training and policy manuals with surveys, mystery shopping, and online reputation management solutions, to create a cycle of continual improvement within your organization. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. Secret Shopper has delivered actionable product research and analysis to willingness clients for across 25 yearning. Address: PO Box 812032, Boca Raton, Florida, United States, 33481-2032. This organization is not BBB accredited. Secret Shopper is a premier mystery shopping company that’s been in business for over two decades. With a. Filter. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. “It could fill in some of my new-found time without keeping me to a specific schedule. com Got a text offering $400 to Secret Shop in my area for Money Gram evaluation Yucaipa CaliforniaAdvanced Feedback is an experienced and professional customer experience and frontline monitoring company with over 25 years and 2 million surveys delivered. Here is the List. (858) 566-1287. This is very important insight to have because customer perception influences their decision to come back to the store and. Mystery Shopping. Ipsos is a premier mystery shopping company that provides high-quality, customized mystery shopping programs to a variety of businesses. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Dec 27, 2021 - Let us Mystery Shop for you. Discover why we proudly call ourselves the premier mystery shopping company. Call Us for a Free Consultation 800-339-2861. Here are 6 of the top options to consider signing up with. They partner with large and small businesses you’ll get plenty of variety with your assignments. Filter by Job Title. Some of the best business relationships are based on understanding. 71 per hour. We’ve learned a tip or two about customer satisfaction. Premier Service. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. Mystery shopping lets you do just that by providing simple, objective observations of your staff and operations through the eyes of professional, mystery shoppers. Secret Shopper is one of the premier mystery shopping sites that will reward you for completing mystery shopping assignments. We are a Nationally recognized Sales and Customer Service Consulting. If you do not agree with the terms of the agreement, then we will not be able to offer you assignments as a mystery shopper. Most jobs pay between $8 and $20, said spokeswoman Kelly. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. +1 (561) 750-2240 0 0. Legitimate mystery shopper providers generally don’t send you money before you even get started on secret shopper assignments. The average hourly rate for a BestMark mystery shopper is $12, depending on the assignment. ifawife New Participant 8y . 2. 97 Rating by ClearWebStats. Lavish praise where employees have done well just like the judges. com. Domain Summary What is the traffic rank for Shopreports. The MSPA is a great way to find legitimate mystery shopping companies and secret shopping. Most companies will have an online application form. I own one of the country's first mystery shopping firms-Customer Perspectives. The Brandt Group specializes in business profit enhancement through Mystery Shopping & Mystery Dining, Training, and Operational Development. We are looking for reliable and independent people to become mystery shoppers or auditors. With About Face, they have been in the industry for more than 20 years and its pay rates seem to be a bit higher than other options. Premier Service . Most reporting forms are set up to capture your experiences for various portions of a shop: Greeting Interaction Purchase Closing Follow-up Location Appeal And other miscellaneous areas. It has a . Giving colleagues a “heads up” that mystery shoppers are in the area, Displaying antagonistic attitudes and behaviors, and generally being unapproachable by management, about the mystery shopping process while refusing to see the value of customer feedback and how it can benefit the corporation as well as the individual. 1 follower 1 connection. callcenterqa. Angela Megasko. Location. Evaluations help pinpoint recurring issues, misunderstandings, or problems that. In fact, anybody can be a secret shopper as long as they have the right attitude and the ability to produce comprehensive reports for the hiring company. I KNOW THAT I MAYBE MAKING SOMETHING OUT OF NOTHING BUT I SIGNED UP WITH ONE OF THOSE ONLINE COMPAY TO MAKE FROM HOME. We are a mystery shopping company that will help you improve your employee sales skills as well as their customer service. The Premier Mystery Shopping Company. It establishes a baseline for you to spend your training dollars wisely by honing the skills of your staff on what matters most to your customers. As soon as you receive the check you need to get it cashed at your bank. 108. I own one of the country's first mystery shopping firms-Customer Perspectives. Payments at the end of the month via PayPal, Venmo, Zelle, or check. Typically, they send large. They are scams. 1. We are a 28 year old mystery shopping company and a Charter member of our trade association, the MSPA. 7030 ph. Premier Service has an overall rating of 3. As the premier mystery shopping company, Secret Shopper® has long been at the forefront of. Minneapolis, MN 55427. ACE Mystery Shopping. They provide fast and accurate customer. PMS: Premier Mystery Shopping Company. And they definitely don’t ask you to return money they’ve already paid. It has been around for quite a while, and it does offer plenty of assignments, especially in big cities. As a mystery shopper, you can improve yourself by seizing opportunities to enrich your knowledge base and skills. Extra income with shopping survey. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Do contact the issuing bank listed on any check you. com as an domain extension. Surveyor. 42. com estimated this salary based on data from 3 employees, users and past and present job ads. Our mystery shopping tools are market leaders. com rating and other online reviews, I changed my mind. Premier Mystery Shopping services delivered worldwide. This company has been. Others are traditional mystery shops where you would need to go to the website of the specific mystery shopping company. The scam starts with an individual getting a check from a so-called genuine company that specializes in. Location. We started over 20 years ago with cutting-edge testing of compliance with federal Fair Housing and Public Accommodations laws and consent decrees. BestMark has been hiring mystery shoppers since 1986. 1. The best mystery shopping companies in Canada? There's a lot of info for the USA market. 942. BARE International is a premier mystery shopping and secret shopper company, which allows us to provide the very best secret shoppers and mystery evaluators. These are 12 mystery shopping companies you can pursue for a role as a mystery shopper: 1. Follow. Let's get in touch. This crucial role requires secret shoppers to act discreetly while on. 100 Legitimate and Paying Mystery Shopping Companies. Premier Mystery Shopping Company consumer reviews, complaints, customer service. Internet. Then, they’ll request you return a certain amount of money back. For over three decades, Secret Shopper® has been providing opportunities for Independent Contractor (IC) mystery shoppers/secret shoppers in the United States and abroad. 71 per hour. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. You just need to send it back when you're ready. HS Brands Asia, the premier mystery shopper company, is known for protecting the world’s famous brands through tailored and unique mystery shopping programs. Premier Service. They then report back to the hiring company in an unbiased and professional way. Onsite EvaluationsThe pay for mystery shopping tends to vary dramatically, and in recent years, companies have started offering less money. In the past, some full-time mystery shoppers have reported earning between £30,000 – £40,000 per year, but this is after spending many years on the job and earning a reputation in the industry. We do require that you do not accept a mystery shopping assignment for a company where you or a family member are currently working or have previously worked. IT Help Desk Kansas State University 214 Hale Library 1117 Mid Campus Dr. ACE Mystery Shopping. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. Constantly equip yourself with the latest updates and tips on mystery shopping. I have done a number of gas station jobs for this company and with the Esso you are required to spend $15 in gas and $2 in the store. I KNOW THAT I MAYBE MAKING SOMETHING OUT OF NOTHING BUT I SIGNED UP WITH ONE OF THOSE ONLINE COMPAY TO MAKE FROM HOME. I own one of the country's first mystery shopping firms-Customer Perspectives. Mystery Shopping and Other Shopping Type Jobs for Cash. Reality Based Group offers every form of mystery shopping imaginable to fit your needs. Advanced Feedback is an experienced and professional. Help your business define and achieve its best with mystery shopping and related services from Shoppers View, a top mystery shopping company. The last in its series, the above video discusses the seventh and final Key Consideration when choosing a mystery shopping company – References. Give you staff specific things to work on until the next round of shops. As dedicated mystery shoppers, we do ask that you assist our companies and our trade organization, MSPA-NA in spreading the word about the legitimacy and integrity of the mystery shopping industry. Mobee. Premier Service – This Quebec based mystery shopping agency tailors to the following. Many clients need this last round of shops to compile year-end reports. We are continually expanding Memphis mystery shopping and in the. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. ARC Consulting. I like doing the Mystery Shops. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. Can anyone tell me their experience with this companyReality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Mystery Shopper. United States. I own one of the country's first mystery shopping firms-Customer Perspectives. To do that, customizable reports can focus on user-friendly design, relevant content, responsiveness, personalization, and excellent customer support. They informed me that the check was already on it's way and could not be refunded, by email and by text message. Instead, seek out a legit mystery shopping company and apply directly through their website. SIGNATURE WORLDWIDE INC is accepting applications for qualified individuals to become mystery shoppers. ifawife New Participant 8y . If a mystery shopper company asks you to wire money or send prepaid gift cards, don’t do it. Another. With worldwide experienced mystery shoppers, highly skilled in. Premier Service is one of the top mystery shopping companies in Canada, with over 20 years of experience. We are a 28 year old mystery shopping company and a Charter member of our trade association, the MSPA. Retail. RECOMMENDATION ON :The Premier Mystery Shopping Company. The average hourly rate for a BestMark mystery shopper is $12, depending on the assignment. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. A legitimate company with. Web: Category: Work at Home. We are continually expanding Seattle mystery shopping and in the. I KNOW THAT I MAYBE MAKING SOMETHING OUT OF NOTHING BUT I SIGNED UP WITH ONE OF THOSE ONLINE COMPAY TO MAKE FROM HOME. Customize reports to fit location-specific needs or companywide. Since 1998, SurfMerchants has developed world class web and mobile tools for mystery shopping, market research and merchandising industries. We are continually expanding New Orleans mystery shopping and in the. com estimated this salary based on data from 3 employees, users and past and present job ads. 360 Intel. Saves Time – And Money! Our best advice is to look at the map before you set out for. As secret shoppers, time is precious because you are constantly working around deadlines. Shoppers Confidential. Profile; 2 posts; October 02, 2014 01:11AM. You can schedule your own hours and help companies get better. All Star Customer Service. We are continually expanding Pittsburgh mystery shopping and in the. 00 per job. Some of these companies work in more than 150 Countries, they are reputed and established brands in the mystery shopping Industry. comPrime Day, Prime Day! Amazon’s first Prime Day in 2015 was a financial success for the on line retail giant. There is an easy way to make hundreds (or even thousands) of extra dollars a month as a mystery shopper! Learn how to get the best and highest-paying assignments! Discover the ins and outs of the hotel mystery shopping industry. Premier Service is a well-respected company, in business since 1991. . What do you think? Indeed. Shop. As mystery shoppers, it is important to always be prepared for doing each assignment, have a keen eye for observing things, and be able to report the details in a. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. com] and a telephone number of (336) 844-2482. The company is a member of the Retail Council of Canada and MSPA. Observations and notes are to be taken on topics such as; customer service, cleanliness of the establishment and flow of transaction among others. Mystery Shopper Businesses have the ability to choose the clients they work with. Let us Mystery Workshop with you. Our professional and knowledgeable staff create and guide you. A retail mystery shopper is trained to discreetly identify employees they interact with and can additionally keep an eye out for managers on duty. Retail Secret Shopper® is the premier intelligence shopping company, serving clients across America and Canada with over 1, 860,000 shoppers available and ready to help Businesses better serve their customers. As a bespoke mystery shopping company, we work alongside you to discover how mystery shopping can help you improve sales and customer service. Explore mystery shopper jobs, avoid scams, and embrace financial freedom with extra cash through side hustles in the mystery shopping industry. You get to meet people and have different experiences. Details: Mystery-Shopper Salary: 200 USD Weekly Time: 1/2 Hrs Weekly Payment form: Check/Money-Orders. Here is the List. Founded in 1986, BestMark is a reputable mystery shopping company, with over 600,000 mystery shoppers referred to as "field representatives" or "evaluators". Premier Service Shopping, Inc. They provide fast and accurate customer. 100 Legitimate and Paying Mystery Shopping Companies. In today's business landscape, companies that can effectively engage customers and enhance their satisfaction across digital platforms and physical locations are poised for success. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. A Closer Look. 1. Premier mystery shopping company. We are continually expanding Nashville mystery shopping and in the. In addition, some of these companies are members of the Retail Council of Canada (RCC). Since mystery shoppers appear to be regular customers, you get a clear view of how your employees deal with customers, what makes your. The web site look really convincing. It is a member of the MSPA, RCC, and the Marketing Research and Intelligence Association. All news »MSPA Americas member companies offer a broad array of customer experience services, including mystery shopping, market research, merchandising and loss prevention. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. Mystery Shopping Company. The mystery shopper is also to report their insights and suggestions without any kind of corporate bias, since it is their sole purpose to help the business become better. Premier mystery shopping company. Continual investment in the latest internet and communication technologies coupled with over 16 years of know-how means working. 995 Fairview Road Suite 202 Glenmoore, PA 19343-1813 Phone: 610-942-7030 info@marketviewpoint. Premier Orlando Mystery Shopping Company. HS Brands Asia, the premier mystery shopper company, is known for protecting the world’s famous brands through tailored and unique mystery shopping programs. See full list on topconsumerreviews. Secret shoppers can evaluate how employees perform and treat clients through first hand encounters. Business Profile for The Premier Mystery Shopping Company. We are a Nationally recognized Sales and Customer Service Consulting firm focused on increasing retail sales as well as customer loyalty. Profile; 14 posts; December 12, 2011 01:02PM. Sure, you are the customer and the staff working in the store may need more training in customer service , but when on assignment, remember that you were. Payments processed on the 15th and last day of the month via PayPal, direct deposit, or paper check. We will also explore the evaluative criteria of mystery shoppers. Over one million evaluations conducted every year. As the premier mystery shopping company, Secret Shopper® has long been at the forefront of revolutionizing customer experiences. JobSlinger Plus is a set of tools for mystery shoppers who use the SASSIE system to do work for different mystery shopping companies. Easy to use system and consistent reporting style make this a good choice to get started with for beginners. Premier Service has an overall rating of 3. Shopper Portal. The company seeks shoppers for price checks, on-site audits, compliance audits, and traditional mystery shops. If mystery shoppers are assigned to observing a particular employee, they can report back with information on the strengths and weaknesses of the said employee. RECOMMENDATION ON :The Premier Mystery Shopping Company. Hours: 8-5pm. The Best Mystery Shopping Companies to Work For. They also ranked on the PROFIT100 list as one of the fastest-growing companies in Canada. Profile; 2 posts; October 02, 2014 01:11AM. I KNOW THAT I MAYBE MAKING SOMETHING OUT OF NOTHING BUT I SIGNED UP WITH ONE OF THOSE ONLINE COMPAY TO MAKE FROM HOME. But, if you submit a poor report, it will all be for nothing because that is where your findings are communicated to the client. Many companies are in the process of budgeting for their new fiscal year and some are considering adding mystery shopping as an operational line item. We are continually expanding Omaha mystery shopping, and in the Lincoln. 2. 6 Research Dr, Shelton, CT 06484-6228. We are continually expanding Chicago mystery shopping and in the. The #1 Mystery Shopper Company. I have been reading about Secret Shopper: The Premier Mystery Shopper Company and want to know if this is a credible company to do business with. MaritzCX mystery shopping teams understand your industry, including specific customer triggers, performance benchmarks and other channel nuances. Tailoring solutions to meet specific customer needs. Telephone mystery shoppers use the same scenario every time, which gives every call. Here's what to know before accepting a mystery shopping job. Profile; 2 posts; October 02, 2014 01:11AM. From hotels to restaurants, BestMark manages observations and evaluations across various locations. Lost account? Forgotten info? Other general problems? Contact us and we will quickly get back to you about your account. 3) Get the name of the employee who assisted. Continual investment in the latest internet and communication technologies coupled with overThe Premier Mystery Shopping Company: Secret Shopper. They maintain a vast network of mystery shoppers and offer many mystery shopping assignments in fields such as retail, hotels and restaurants, entertainment venues, and more. Our mystery. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. We all know that technology makes us more effective and efficient no matter what industry we’re in, but here are some things you should know when it comes to applying technology to your mystery shopping efforts. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. We at Undercover understand that business is an important investment, and they need careful. Make 2010 the one where your organization will focus on the customer perspective – and watch sales and customer satisfaction grow to new heights.